Displaying items by tag: support

Freestyle Support Portal allows Joomla users to have an advanced support/helpdesk system on their website. Freestyle Support Portal is different as it features 5 modules within 1 component – these include an advanced ticket support system, FAQs, knowledge base, testimonials and announcements modules.

I've been struggling with a certain Joomla extension lately. Normally, Joomla extensions are quite easy to troubleshoot, and the help provided by the developer is generally good. However, this time I'm talking about a commercial extension, and the support is virtually non-existent. So my question is this: What kind of support should we expect from a commercial provider of Joomla extensions and templates?